Privacy Policy

Yahan hai **WinningWavez Chats** ki Privacy Policy ka poora content: --- # Privacy Policy – WinningWavez Chats **Effective Date:** April 9, 2025 **Last Updated:** April 9, 2025 **Platform:** winningwavezchats.com --- ## Introduction Welcome to **WinningWavez Chats** — a WhatsApp marketing automation software. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By accessing or using our services, you agree to the practices described in this policy. We are committed to handling your data responsibly and in compliance with applicable data protection laws. --- ## 1. Information We Collect We collect the following categories of information when you register and use WinningWavez Chats: - **Account Information:** Name, email address, phone number, and password when you create an account. - **Business Information:** Business name, GST/company registration details (if applicable), and billing address. - **WhatsApp API Credentials:** WhatsApp Business API keys, phone number IDs, and access tokens necessary to operate campaigns. - **Contact Lists:** Phone numbers and names of recipients you upload for campaign broadcasting — we do not own or independently collect this data; it is data you provide. - **Campaign Data:** Message templates, media files, scheduling details, and delivery/read receipts. - **Usage & Technical Data:** IP address, browser type, device information, login timestamps, and feature usage analytics. - **Payment Information:** Billing details processed securely through our payment partners — we do not store raw card data. --- ## 2. How We Use Your Information We use your information solely for the following purposes: - To provide, operate, and improve the WinningWavez Chats platform and its features. - To authenticate your identity and secure your account. - To execute WhatsApp bulk messaging campaigns and automations on your behalf. - To send transactional emails (account creation, invoices, password resets, service alerts). - To process payments and maintain billing records. - To provide customer support and resolve technical issues. - To comply with legal obligations and enforce our Terms of Service. - To send product updates or offers — only with your consent; you may opt out anytime. > **We do NOT sell, rent, or trade your personal data or your contact lists to third parties under any circumstances.** --- ## 3. Data Sharing & Third Parties We share data with trusted third parties only to deliver our services: | Third Party | Purpose | Data Shared | |---|---|---| | **Meta (WhatsApp API)** | Message delivery infrastructure | Phone numbers, message content | | **Payment Gateways** (Razorpay / Stripe) | Payment processing | Billing details, transaction data | | **Cloud Hosting** (AWS / GCP) | Data storage & server infrastructure | Encrypted account & campaign data | | **Email Service** (SendGrid / similar) | Transactional email delivery | Name, email address | | **Analytics Tools** | Platform usage analytics (anonymised) | Aggregated/anonymised usage data | All third-party partners are contractually bound to protect your data and use it only for the stated purpose. --- ## 4. WhatsApp & Meta Policy Compliance WinningWavez Chats operates through the official WhatsApp Business API and requires all users to comply with Meta's Business and Commerce Policies. As a user of our platform, you agree that: - All contacts in your campaign lists have **opted in** to receive WhatsApp messages from your business. - You will not use our platform to send spam, unsolicited messages, or content that violates WhatsApp's policies. - You are solely responsible for the content of messages sent via your account. - Misuse of the platform may result in account suspension and reporting to Meta. --- ## 5. Data Storage & Security - All data is stored on secured cloud servers with **AES-256 encryption** at rest and **TLS/SSL encryption** in transit. - Access to your account data is protected by authentication and role-based access controls. - We conduct regular security audits and vulnerability assessments. - In the event of a data breach, we will notify affected users within **72 hours** of becoming aware. - Contact lists and campaign data you upload are retained for as long as your account is active. You may delete them at any time from the dashboard. > **Your WhatsApp API credentials are stored encrypted and are never exposed to other users or our support staff except when technically necessary for troubleshooting with your explicit consent.** --- ## 6. Data Retention - **Active accounts:** All data retained as long as the account is active and the subscription is valid. - **Account deletion:** Upon deletion request, personal data is purged within **30 days**, except data required for legal/financial compliance (retained for up to 7 years as required by Indian tax laws). - **Campaign logs:** Delivery logs are retained for 90 days for analytics and support purposes, then automatically deleted. - **Backup data:** Encrypted backups are held for up to 60 days before permanent deletion. --- ## 7. Your Rights As a user of WinningWavez Chats, you have the following rights regarding your personal data: - **Right to Access:** Request a copy of all personal data we hold about you. - **Right to Correction:** Request correction of any inaccurate or incomplete data. - **Right to Deletion:** Request deletion of your personal data (subject to legal retention obligations). - **Right to Portability:** Request your data in a structured, machine-readable format. - **Right to Withdraw Consent:** Opt out of marketing communications at any time. - **Right to Object:** Object to specific uses of your data for legitimate interest purposes. To exercise any of these rights, please contact us at the email below. We will respond within **15 business days**. --- ## 8. Cookies & Tracking Our website uses cookies to enhance your experience: - **Essential Cookies:** Required for login sessions and platform functionality. Cannot be disabled. - **Analytics Cookies:** Help us understand how users interact with the platform. Anonymised and aggregated. - **Preference Cookies:** Remember your settings and dashboard preferences. You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect core platform functionality. --- ## 9. Children's Privacy WinningWavez Chats is a **business-to-business (B2B) platform** intended solely for use by individuals who are 18 years of age or older. We do not knowingly collect any personal information from minors. If you believe a minor has registered on our platform, please contact us immediately and we will delete the account. --- ## 10. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will: - Update the "Last Updated" date at the top of this page. - Send an email notification to all registered users. - Display an in-app notice on your dashboard for 30 days. Continued use of WinningWavez Chats after such changes constitutes your acceptance of the revised policy. --- ## Contact Us If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern: 📧 **Email:** support@winningwavezchats.com 🌐 **Website:** winningwavezchats.com --- *© 2025 WinningWavez Chats. All rights reserved.*